(WIP) SMART Products - Common Issues with SMART Boards

Overview

The following information helps you resolve common issues with the SMART Board M600 or M600V series interactive whiteboard.

Erratic Behavior

Issue:

The interactive whiteboard is behaving erratically.

Solutions:

Reset the interactive whiteboard. Disconnect the power cable, count to 10, and then reconnect the power cable. This restarts the interactive whiteboard’s components.

Note:

Erratic behavior can be caused by:

  • Electrostatic discharge
  • Power interruption

Resolving Issues with Touch

Issue:

You can’t write or touch in certain areas of the interactive whiteboard.

There is dropped or intermittent ink/touch when using the pen or your finger.

Solutions:

  • Remove any artwork, pieces of paper, or other decorations that have been attached to the sides of the interactive whiteboard. They could be interfering with the camera views.
  • Check the reflective tape along the frames for damage and clean it to remove buildup and debris. This is best done with a clean, dry microfiber cloth.

    Caution:

    • Some solvent-based cleaners can damage the reflective tape.
    • Abrasive cleaning materials can damage all parts of the interactive whiteboard.
  • Calibrate the interactive whiteboard.
  • Orient the interactive whiteboard.
  • Update to the latest firmware.
  • Update to the latest SMART Product Drivers (if applicable)
  • Try connecting a different computer (ideally one that is working in a similar setup).

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Issue:

Touch is inaccurate.

The pointer does not align with your finger or pen touch on the interactive surface.

Solutions:

    • Orient the interactive whiteboard.
    • Calibrate the interactive whiteboard.
    • Make sure the projector and interactive whiteboard are both secured and not moving.

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Issue:

The computer doesn’t detect gestures properly.

Solutions:

If your computer is running Windows 7 operating system, re-enable gesture support.

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Issue:

Status light flashing amber or solid amber.

The interactive whiteboard doesn’t respond to touch.

Solutions:

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